Terms & Conditions

1.1 We strive to provide quality services and work to satisfy our client’s needs. We have written our Terms and Conditions in plain English to make them clear and easy to read, and we have used “we” and “us” for Roar Coaching Limited and “you” for the Client. 

1.2 The term “services” as used in these terms includes any services you engage us to provide, which may include Executive Coaching, Team Development, Business Coaching, Facilitation, Speaking, and/or Coach Training. The exact services to be provided to you will be set out in your proposal or otherwise agreed between us in writing. 

1.3 Any services we provide to or for you will be provided on the basis of these terms and conditions. You will be deemed to have accepted these terms if you confirm by email that you accept the proposal or if you pay the deposit (whichever comes first).

2.1 We will provide our services to you in accordance with the timeframes agreed by us or, if no timeframe is agreed, then within a reasonable time. If we can’t provide the services within the agreed or reasonable timeframe because of events or circumstances outside our control, we will not be liable to you for any costs of delay. 

3.1 We will provide our services to you with reasonable care and skill, in line with all applicable laws. However, we cannot warrant or guarantee any particular outcome as a result of using our services. We will not be liable for any loss you experience as a consequence of relying on any information or recommendations provided by us. 

3.2 Where the services are being provided for business purposes, the provisions of the Consumer Guarantees Act and Fair Trading Act do not apply. 

4.1 Our payment terms will depend on the type of services you engage us to provide: 

• For team sessions, a 50% deposit is required on booking. The balance will be due within 7 days of delivery. 

• For one-on-one sessions (3 month programme), payment in full is required as soon as you accept the proposal. 

• For one-on-one sessions (6 or 12 month programmes), a 50% deposit is required on booking and the balance is due halfway through the programme.

• For workshops, full payment is required to confirm your booking. If you are eligible for funding, full payment of the balance of the course cost is required to confirm your booking. 

For any other session types, payment details will be set out in the proposal. 

4.2 Our fees do not include any accommodation or transportation costs, or reasonable expenses which are necessary for us to provide the services, which will be charged separately. Where possible, we’ll get your approval to these costs before we incur them. 

4.3 All fees are exclusive of GST unless otherwise specified.

5.1 We understand that some circumstances mean you need to reschedule or cancel a session, and we know that you will understand that as a profitable business who coaches success, we must adhere to a cancellation policy that is both fair and equitable for our clients and our business.

5.2 If you cancel or reschedule a one-on- one session less than 48 hours before the start of that session, or fail to attend, no refund will be available. If you rebook, you will need to pay for a new session.

5.3 If you cancel or reschedule a Team Development programme or Facilitation Day less than two (2) weeks, but more than one (1) week, from the start of the programme, 50% of the deposit paid will be refunded. If you choose to cancel the programme less than one (1) week before the start of the programme, no refund will be available.

5.4 If you cancel or reschedule a workshop more than seven (7) days prior to the start date, you may choose to transfer to another course or receive a 50% refund of any course fee paid. If you cancel less than seven (7) days but more than forty-eight (48) hours before the workshop, you may reschedule to a later date; however, no refund will be provided. If you cancel less than forty-eight (48) hours before the start of the workshop, no refund or rescheduling option will be available.

6.1 We will not assume any of your obligations at law in respect of health and safety. We will comply with any health and safety policies that you have, and any reasonable directions you give us while we are on your premises.

7.1 These terms will be a “security agreement” for the purposes of the Personal Property Securities Act 1999 (PPSA). We may register a financing statement over your property as security for your obligation to pay our fees. You agree to anything required to perfect our security interest.

7.2 Sections 114(1)(a), 120, 122, 133 and 134 of the PPSA will not apply. You agree to waive your rights under sections 116, 120(2), 121, 125, 126, 127, 129 and 131 of the PPSA, and your rights to receive a copy of a verification statement under section 148 of the PPSA. 

8.1 Any intellectual property rights in any materials or other documents or information created and provided by us in the course of providing the services are our property, unless otherwise specifically agreed with you in writing. You can use these materials, but only for purposes which are consistent with the services we provided. You cannot modify, sell, or reproduce these materials, or deal with them in any way which is restricted by copyright laws in New Zealand. 

8.2 If we do agree that you own the intellectual property in any materials, you agree that we will have a non-exclusive royalty-free licence to use those materials to provide services to other clients.

9.1 All information which we receive from you in connection with the services (other than information which was known to the public at the time you provided it), will be kept confidential by us. We will not at any time disclose, publish or make known to any person other than our employees or consultants such information without your prior approval in writing, or unless that information becomes public other than through a breach of this clause by us or unless disclosure is required by law.

9.2 We will make sure that any of our employees or consultants who receive confidential information will be aware of and bound by the same obligations of confidentiality that we have under this clause. 

9.3Privacy: Personal information about you or your employees or other workers will be collected and held in accordance with the Privacy Act 2020. Any person about whom we hold personal information has the right to access and correct that information on request.

10.1 If there is any dispute between us in relation to our services, then we and you agree to make good faith efforts to resolve the dispute by mutual negotiation, mediation or conciliation.

11.1 If any clause in these terms is found to be unenforceable for whatever reason, the rest of the terms are not affected.

11.2 These terms cannot be changed without our express written consent. 

11.3 These terms and the proposal form the entire agreement between us, and replace any previous discussions, statements or understandings.